With a focused and highly competent team, Overflow has established itself as a preferred software and service provider to a host of companies in various industries across South Africa.
We are market leaders continuously revolutionising in the digital space to remain dynamic and innovative. Overflow is built on its ability to be flexible enough to suit all clients’ needs and retain a high level of operational standards. We have developed our software in-house and manage all operational and functional elements internally , ensuring that our clients receive optimum service and their members have streamlined user experiences.
Attends to your request immediately
The concierge helpdesk attends to requests which involve sourcing, arranging or booking of various services, errands and requests. The requests vary from one client to another but the most common requirements are:
Accommodation, car hire and flight reservations
An after-hours homework help line
This service provides an after-hours homework helpline where qualified tutors assist learners with their homework or project queries. It provides access to telephonic internet and any information supplied through the internet can be forwarded to the learner by courier service or fax. Tutor line will provide parents with peace of mind that either due to circumstance or unavailability, professional assistance and guidance will be accessible to their children at agreed hours 5 days a week. All services are available for primary and secondary school students…
Is a 24 hour emergency assistance helpline to be used in the event of trauma and/or assault and/or HIV infection.
The HIV protection- treatment enables the member to make use of, at his/her own discretion the following services:
Provides you with assistance in posting bail following the arrest of a minor crime.
covered in typical cases such as:
Exclusive tailor made deals, vouchers and discounts from top retailers nationwide.
Our home assistance programme provides assistance to the member when you are involved in a home emergency. A home emergency means a sudden, unexpected and/or unforeseen event at the eligible residence requiring the immediate and/or urgent services of a domestic tradesman to limit/minimise or prevent further damage to the home.
Emergency services notification and call-out:
At a member’s request our Assist Contact Support Centre will relay a notification of emergencies to the Police, Traffic, Fire Brigade, Ambulance, Security or any other emergency service provide.
Mobile notification services:
The member will receive an SMS notifying them of the update on their active case.
The home assistance programme shall entail the following emergency services to customer:
Option A : When a family member passes away, simply contact the Contact Support Centre. Your nearest funeral services branch will then contact you within the next few minutes. When the funeral services conduct a funeral for you, you are assured of quality service and products. In addition, a discount of up to 10% is granted on the coffin and service fees provided the complete funeral service is done through our Funeral Assistance.
Members receive the following benefits:
Members receive the following benefits at a 10% discount:
Grave costs/ cremation costs Doctor’s fees for completion of cremation documents Minister’s, churchwarden’s and organist’s fees… Transport costs outside a radius of 30km from an AVBOB office Additional funeral leaflets in excess of 100.
Provides support and guidance that one needs to manage personal finances.
This is a comprehensive financial wellness programme that provides support and guidance that one needs to manage personal finances effectively. The support process is a personal experience that supports clients across areas of financial well-being through access to the relevant expertise that gives individuals skills and knowledge to navigate their way out of common financial challenges.
This is a financial intervention programme which assists the client greatly as it engages customers to be aware of the dangers of being over-indebted; not making the right decisions and most importantly, it highlights how they got into debt in the first place…
Emergency services that are specifically designed to assist you in various roadside situations.
Road patrols- Services include: change of tire, fuel assistance, flat battery, replacement of battery and keys locked in vehicle assistance.
Locksmith services- in the event that your keys are locked inside the member’s vehicle, and accredited locksmith will be dispatched to the incident scene to open the vehicle.
A dynamic product that provides you with comprehensive legal assistance service to the member and his/her immediate family.
24/7 trained emergency specialists to assist you when you need it the most.
Medical assistance and information hotline- trained medical personnel that are available to provide you with general medical information and advice, this is an advisory service only.
Emergency medical advice and assistance hotline- trained medical operators will guide a member through a medical-crisis situation by providing emergency advice or by organising for the member to receive the support required.
Emergency medical response- an appropriate road and/or air response will be undertaken utilising an ambulance, a rapid-response vehicle or a helicopter immediately to the scene of a medical emergency where appropriate life-saving support will be provided.
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